Q1) Now, I’m going to give you a situation and ask to act it out. Let’s say that your windows at home are broken. Call the repairman and ask some questions to fix it. Hello, Is this a repair shop? My name is Terry. I have a problem, my windows at home are broken because of the typhoon yesterday. So, I want my windows to be fixed as soon as possible. That’s why I called you to ask for your help. Can you come to my house today and fix it for me? It will be great! How long will it take you to come to my house? It is located in Samsung apartment in Gangnam. Two hours? ok, I see. How much do you think it will cost me? two hundred? It’s very expensive. That’s right. I have a VIP membership card of your store. Can I get a discount? or Will I accumulate some points? twenty% discount! wow~ That’s sounds good!!